REGIONAL – Recreational marijuana shops have been open for three years now, but a cloud of confusion lingers for some who still don’t know how to buy cannabis or if they should try gummies over a slab of wax.

The Daily News went to Apotho Therapeutics in Plainville, CommCan in Millis and Garden Remedies in Marlborough and asked shop owners some of the most commonly asked questions customers have today and how to feel more comfortable walking through the door.

What’s the check-in process like at the dispensary?

You only need two things to get into a recreational marijuana shop: a government-issued ID proving you’re over 21 years old (like a driver’s license) and cash or a debit card to buy anything inside. There is no appointment required. If you are going to the dispensary, make sure you have your ID with you. You won’t be allowed in without it.

After someone at the front desk inside checks your ID, you’ll head inside to a brightly lit main lobby – reminiscent of a sleek Apple store – with registers lined up and arrows or signs directing customers where to go or stand. When called up to the register, customers can order and ask the “budtender” any questions they have.

If that budtender can’t answer your question, another one probably does, said CommCan CEO Marc Rosenfeld. He said that they are trained to help you understand the products and which ones may be of benefit to you. They also know how to use them if you have questions.

You can also stand to the side – outside the line – and check out the menu if you’re not ready to order. Each dispensary has its own website that lists their menus. You can also order online and pick up your order at the store.

Glass pieces — like pipes and bongs — are typically on display in cases, with accessories like rolling papers and grinders sold over the counter.

Customers are welcomed into Apotho Therapeutics’ Plainville lobby, which features laminate floors and more that half a dozen registers. Behind the registers are shelves displaying glass bongs and a menu projected on video screens. Customers can expect a similar experience at CommCan in Millis and Garden Remedies in Marlborough, which also feature stanchion posts to keep customers in line.


Why pick different products over another?

Tinctures and topicals (ranging from $16-$65) are easiest for beginners to use, said all three owners interviewed. Tinctures are measured with a dropper and can offer anti-inflammatory and pain relief benefits. Topicals, such as balms, can also be used to treat other conditions like muscle soreness.

From there, customers usually progress to edibles and flowers, then vaping, then concentrates, which typically have a higher percentage of THC and come with a learning curve because it involves using a dab torch, said Mathew Medeiros, one of the owners of Apotho Therapeutics in Plainville.


Edibles are especially popular among those looking to sleep better, said Rosenfeld, and often have more straightforward effects you can plan to experience, said David Spolijaric, district general manager of Garden Remedies. For example, one of the edibles sold at Garden Remedies, which has a recreational shop in Marlborough, is a watermelon-flavored “Serenity” chew containing melatonin that can aid with sleep.


One of the most commonly asked questions is how much THC is in a product, said all three dispensary owners, but there’s more to the products than just the percentage of THC in it, they said.

“Some people think the higher the THC percentage it must be a better product, and that’s actually not the case,” said Spolijaric. “It’s much more about the terpenes.”


Terpenes, which give certain strains their smell or taste, and other components, can be more beneficial for someone over just a high amount of THC, said Medeiros. Terpenes, like Limonene, can be useful for mood-boosting. He said that cannabinoids like CBN can help you sleep better. These details can be found on product labels or online.

“I would say the best way to understand a cannabis product is by its whole profile,”He said.


Indica is more powerful than sativa and users can expect to feel more creative, productive, and uplifted when they smoke a sativa. An Indica strain will give you a more relaxed, drowsier feeling of high. This strain is commonly consumed at night. bed.

What are the most popular marijuana products?

Flower is still the most popular cannabis product sold, said all three dispensary owners. For all of them, pre-rolls are also best-sellers – especially at Garden Remedies, where it’s the best-selling product across all six of its dispensaries, Spolijaric said.

Next in popularity is the company’s ⅛-ounce of flower, then gummies, he said. Since this spring, the dispensary has been carrying Levias, a THC-infused seltzer, which have also been popular, he said.

For CommCan, about 60% of its sales are derived from flower, with its second-biggest seller being its line of vape cartridges called DRiP, said Rosenfeld. After that follows concentrates and edibles, then tinctures and topicals.


At Apotho Therapeutics, about 45% of its sales are from flower and 20% of its sales from pre-rolls, said Medeiros. He’s also noticed that Levias and other edibles have been taking off and that more people have been trying concentrates.

Who will be opening cannabis dispensaries?

Different times of the day bring different age groups to the CommCan dispensary in Millis, but the older generation is easily the fastest-growing demographic, said Rosenfeld. In September, associates from the business’ medical Southborough dispensary will even stop by a local senior center that invited them to share their knowledge of cannabis and answer questions from residents.


“It’s a true melting pot,” he said about the variety of customers coming in, also represented by an equally diverse staff.

At Garden Remedies, the most common age group is 25 to 40 years old, said Spolijaric. At Apotho Therapeutics, most of its customers range from 45 to 65 years old said Medeiros, and are more often than not women.


What are the busiest hours?

According to the owners, Fridays and Saturdays are the busiest at Garden Remedies, CommCan, and Wednesday through Saturday at Apotho Therapy.

The busiest times at Garden Remedies in Marlborough are during lunch and after 5 p.m. when most people are getting off work, said Spoljaric, with the store seeing 300 to 400 customers a day.

The busiest times at CommCan are at opening (10 a.m.) and after 5 p.m., said Rosenfeld, with the dispensary seeing around 800 customers a day.

The busiest times at Apotho Therapeutics are at noon, 2 p.m., then from 5 p.m. to closing (7 p.m.), said Medeiros, with the shop serving around 500-600 customers a day.


Lauren Young writes about pop culture and business. Reach her at 774-804-1499 or [email protected] Follow her Twitter @laurenwhy__. 

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